Booking Appointments, Payment, Cancellations, Refunds

1.How do I register for an online consultation at Santhigram Ayurveda? 

You can register on our website by providing basic information. Once registered, you can log in to your account and access the booking section for consultations.

2.Can I book an online consultation without registering? 

Registration is necessary to ensure a personalized experience. It helps us maintain your health records and provide more accurate recommendations during your consultations.

3.What information is required during the registration process?

The registration process typically involves providing your name, contact details, and basic health history. This information helps our practitioners better understand your health needs.

4.Can I reschedule or cancel my online consultation appointment? 

Yes, you can reschedule or cancel your appointment through your online account. Please do so at least 24 hours in advance to allow others to book the slot.

5.Are there any fees associated with registration? 

Registration is free. Consultation fees apply, and you will be informed of these during the booking process.

6.How can I pay for my online consultation? 

We accept various payment methods, including credit/debit cards and online payment platforms. Payment details will be provided during the booking process.

7.Is there a confirmation process after booking my consultation? 

Yes, you will receive a confirmation email or message containing details of your scheduled consultation, including date, time, and instructions on how to join the virtual session.

8.How does online Ayurvedic consultation work?

Our online consultations at Santhigram Ayurveda involve virtual sessions where our experienced practitioners discuss your health concerns, assess your medical history, and provide personalized Ayurvedic guidance.

9.What should I expect during the online consultation process? 

You can expect a detailed discussion about your health, lifestyle, and dietary habits. Our practitioners will provide insights into Ayurvedic principles and suggest personalized recommendations.

10.How do I prepare for an online Ayurvedic consultation? 

Before your session, gather information about your medical history, current health issues, and any medications you are taking. It helps our practitioners provide more accurate guidance.

11.How long does an online Ayurvedic consultation typically last? 

Consultation durations vary, but typically they last around 30 to 60 minutes, allowing for a thorough discussion and personalized recommendations.

12.How can I schedule an online consultation with Santhigram Ayurveda? 

You can easily schedule an online consultation by visiting our website.  Choose a convenient time, and our team will guide you through the process.

13.Can I access my consultation history and recommendations online? 

Yes, your consultation history and recommendations will be stored securely in your online account, allowing you to access them for future reference.

14.What technical requirements are necessary for the online consultation platform? 

Ensure you have a stable internet connection, a device with a camera and microphone, and access to the recommended web browser for seamless online consultations.

15.How do I schedule an appointment with a doctor on SWO  platform? 

Once you log in to the Santhigram Wellness platform, you will be able to see a list of available doctors. You         can select a doctor and schedule an appointment at a time that is convenient for you.

16.How do I pay for my telemedicine consultation on the Santhigram wellness platform? 

You can pay for your telemedicine consultation on the Santhigram wellness platform using a credit or debit        card. The platform uses a secure payment gateway to process your payment.

17.Can I have a video consultation with a doctor on the Santhigram wellness platform?

Yes,  Santhigram wellness platform offers video consultations with Ayurvedic doctors through the Genix's  DrCare software. You can schedule a video consultation and connect with the doctor at the designated time through the platform.

18.How do I join a video consultation with my doctor?

To join a video consultation, simply log in to the platform at the scheduled time and click on the "Join Video  Consultation" button. This will launch the video chat interface where you can communicate with  your doctor.

19.Is the video connect feature secure?

       Yes, the video connect feature on the Santhigram wellness platform is secure and HIPAA-compliant, which         means that all communication is encrypted and patient information is protected.

20.Can I schedule a follow-up appointment with my Ayurvedic doctor through the Santhigram wellness platform?

      Yes, you can schedule a follow-up appointment with your Ayurvedic doctor through the Santhigram wellness platform. You can also access your medical records and prescriptions on the platform.

21.How far in advance do I need to schedule a consultation? 

We recommend scheduling consultations at least 24 hours in advance, although some consultants may have more availability.

22.Can I use the platform for emergency medical services?

No, our platform is not intended for emergency medical services. In case of an emergency, please call your local emergency services or go to the nearest hospital.

23.How can I access my previous telemedicine sessions?

You can access your previous sessions by logging in to the Santhigram Wellness platform and navigating to your account dashboard. From there, you can view your session history and any notes or recommendations from your Ayurvedic practitioner.

24.Can I access my medical records on the platform?

Yes, you can access your medical records on the platform. Our system keeps track of all consultations and medical notes for your convenience.

25.Is the platform available 24/7? 

       A: Yes, you can access the platform and schedule consultations with consultants at any time, day or night.

26.Can I message my healthcare provider through the platform?

Yes, you can message your healthcare provider through the Santhigram wellness platform. The platform has a messaging feature that allows you to communicate with your provider securely and efficiently.

27.How can I provide feedback about my experience using the Santhigram wellness platform for Ayurvedic consultations?

Santhigram values your feedback and is always looking for ways to improve their services. You can provide feedback by contacting customer support or filling out a feedback form on the Santhigram website. Your feedback will be taken into consideration for future improvements.

28.How secure is the Santhigram wellness platform for telemedicine consultations?

The Santhigram wellness platform uses the Genix's DrCare software, which ensures HIPAA compliance and follows the highest standards for data security and privacy. All communication between the patient and the doctor is encrypted, and the platform undergoes regular security audits and updates to maintain the highest level of security.

29.What is HIPAA and how does it protect my health information?   

HIPAA (Health Insurance Portability and Accountability Act) is a federal law that protects the privacy and security of individuals' health information. It sets standards for how healthcare providers, health plans, and healthcare clearinghouses must protect the confidentiality of personal health information.